Once you've placed your order we will send you an order confirmation email, detailing what you bought, cost and delivery option.

We will also send you an email when the order has been processed and your tracking details, so you can keep an eye on the shipment.

If you aren't receiving emails from us, please check your junk folder and add us to your safe list.

Our system may not be able to process your order due to a discrepancy in the information that has been provided.  We advise that you speak with your card issuer directly.

We may ask you for further documentation as proof of identification before we process your order. Without this information we maybe unable to move forward with your order until this has been provided.

We accept most well known payment methods:

• American Express (AMEX)
• Apple Pay
• Google pay
• Shop pay
• Maestro
• Mastercard
• VISA
• IDEAL
• Bancontact

The Payment Pages used on our site are secure - you can safely enter your card details to pay for your order.

Sorry if your order was cancelled.

If the item(s) you've ordered are out of stock at the time of packing your order, we need to cancel it.

An order will also be cancelled if the billing address details don't match the details your bank has on record.

We send an email out to confirm the cancellation and you have not been charged.

If your order has been cancelled, you will be refunded to your original method of payment within 3-5 days.

The time might depend on your banks processes. Please get in touch with your card issuer directly.

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

It depends on where you are.

Orders processed in Europe will take 2 to 7 business days to arrive.

Overseas deliveries can take anywhere from 2 to 8 business days. Delivery details will be provided in your confirmation email.

Unfortunately at this time our delivery partners are unable to leave your order with a neighbour or in a safe place. All deliveries must be signed for by the recipient on the order form or a house hold member at the shipping address.

No, we don't deliver to P.O. Boxes or pick up points. Due to security reasons we only ship to house / company addresses.

You have 14 days from the date of delivery to return your order back to us. For clothing, returns must be unwashed and unworn. All returns must be sent back in original packaging, with all labels attached.

All sneakers must be returned in their original sneaker box and an outer box for protection purposes. Any returns sent back without an outer box may be refused and sent back to the customer if damaged.

We are unable to refund or exchange the following products, unless they are faulty:

• Items that have been sourced by our personal shopping team specifically for you
• Gift Cards
• Fragrances
• Hats

Please do not remove the security seal until you are happy with your order. We reserve the right to consider the condition of any Product that you wish to return and make any deductions if there are indications that the product, its tags, security devices or seals have been used, removed, broken or tampered with.

The security tag must not be removed and be fully intact when you return any item to entitle you to an exchange or refund.

You'll receive a printed return form & instructions with your order.

Please ensure that you return goods to us within 14 days from delivery. We recommend that you return your items via registered and insured post, however you will be responsible for the cost of returning the goods to us. If a return is payable to you we will process the refund as quickly as possible and in any case within fourteen (14) days of receipt of the original order back to us.